Last Updated: 1 January 2026
We collect information you provide directly to us when you:
- Create an account: Your name, email address, phone number, company name, and billing/shipping address.
- Place an order: Purchase history, invoice details, payment information (processed securely through our payment gateway — we do not store full payment card numbers).
- Request a quote: Project details, technical requirements, and contact information.
- Contact our support team: Records of your inquiries, technical issues, and our communications.
- Subscribe to newsletters: Your email address and communication preferences.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and browsing behaviour through cookies and similar technologies.
BN-Infrastructure uses your personal data for the following purposes:
- Processing and fulfilling your orders, including shipping, invoicing, and payment processing.
- Providing quotations, technical support, and after-sales service.
- Communicating order updates, delivery status, and service notifications.
- Sending marketing communications (with your consent) about new products, promotions, and industry insights.
- Improving our website, product offerings, and customer experience through analytics.
- Complying with legal and regulatory obligations in the United Republic of Tanzania.
We do not sell your personal information to third parties. We may share your data with:
- Delivery partners: Courier and logistics companies to facilitate order delivery across Tanzania.
- Payment processors: Secure payment gateways for transaction processing (your payment data is handled in accordance with PCI DSS standards).
- Manufacturers: Product warranty registration and technical support escalation, only with your consent.
- Legal authorities: When required by Tanzanian law or to protect our legal rights.
Our website uses cookies to enhance your browsing experience. We use:
- Essential cookies: Required for website functionality, including shopping cart and account login.
- Analytics cookies: To understand how visitors use our site and improve our services.
- Functional cookies: To remember your preferences and settings.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Under Tanzanian data protection law, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Restriction: Limit how we use your data in certain circumstances.
- Portability: Receive your data in a structured, commonly used format.
- Withdraw consent: Opt out of marketing communications at any time.
To exercise any of these rights, please contact our Data Protection Officer at privacy@bn-infrastructure.com.
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by Tanzanian law. Account information is retained for the duration of your account plus five (5) years thereafter. Transaction records are retained for seven (7) years for tax and accounting purposes.
We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption, firewalls, access controls, and regular security audits. Our website is hosted in secure data centres with 24/7 monitoring.
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
- Email: privacy@bn-infrastructure.com
- Phone: +255 763 364 721
- Address: Plot 45, Mikocheni Light Industrial Area, Dar es Salaam, Tanzania
- Data Protection Officer: Grace Mushi, g.mushi@bn-infrastructure.com
We reserve the right to update this Privacy Policy. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.